I *hate* Monday's!

So Monday's generally suck, but today sucked the most! Why is it that when you try to help people and it doesn't work out for them, they always put you in the middle? I am not going to go into details, those of you close to me know, but for goodness sake, LEAVE ME OUT OF YOUR PROBLEMS! I HAVE MY OWN!


So I get to work today and we are slammed. Calls on hold, long calls, griping customers.. If you have a Cingular phone, please let me tell you a secret and save you and the rep you get on the phone some time.. If you are having a problem with your phone, ie: your voicemail doesn't work, you can't send or receive text messages or multimedia messages, you can't access the internet from your phone, you can't download a ring tone, and anything else that is a problem with the phone itself, DON'T CALL FROM THE FLIPPING PHONE! WE CAN'T FIX IT IF YOU ARE ON IT! THIS IS COMMON SENSE TO ME! I just can't for the life of me figure out why people don't know this?! I mean, if your landline phone is not working, then you aren't going to call from it right? If your stove is not working right, you aren't going to keep using it until the repair person comes.. Common sense, right? We reps on the phone have stats that we have to meet or we lose our jobs. If you call from your phone and I have to call you on another phone, I am losing my availability percentage and I get in trouble. I have to be available to take calls at least 85% of the time. If I am on an outside line with you because you called from your phone, my percentage keeps dropping. A 10 minute call on my outbound line can make my availability drop to 75% and it is hard to get it back up when it drops that low. Please help us out! Don't call from the phone, and if you are calling about another phone on your account that is not working, please have that phone with you so we can troubleshoot it! If you don't have it with you, I can't fix it!

Ok, I am getting off the soapbox now. I hope tomorrow is better. Have a great Monday everyone!